In any business the aim is to get revenue and make profits. How then does a business bring in revenue? Well it does this by either providing a service or by selling some products to people in the community and these are known as clients or customers. Now without customers a business will not be able to grow nor will it be sustainable. It therefore means that customers have to be looked for in any business.

Since customers are people they have feelings and therefore need to be treated with care. Since customers are what makes a business thrive they are thus called the king for they need to be treated with extreme care or you risk losing them. One thing that happens in a business is that there is always competition from rival companies this means if your customers feel ill-treated then they will migrate to other companies and when this happens your business will definitely feel the pinch for your sells will diminish and so will your profits.

Another important thing to note about a customer is that, when customers are treated with care they will serve as ambassadors for your company as well as its products. Thus if you do so happen to ill-treat your customers they will not only shun from buying from your company but they will also spread the bad news to other customers as well as potential customers thus pulling your business down to the ground. This is one of the reasons why a customer is called the king for they have the power to either promote or denounce your business i.e. your business or company exists because of them.

Just as a king would want to feel safe, so do customers. Customers are always suspicious of bogus businessmen who want to sell them some products that are not authentic at all just because they want to make money. Thus any business has to make sure that its operations are not suspicious for customers will be turned away just as a king would seek refuge elsewhere if he were to feel that his throne and wealth are under threat. As long as a business understands that a customer is the king and that they determine the success or failure of all businesses. Such a business will thrive for all its operations will be focused at satisfying customer needs and it will surely flourish.

Online Customer Support System has become an important business functionality that is ubiquitously found in almost all business set-ups these days .Be it a product like Cooking gas or a high tech and advanced product like laptop or your mobile phone ,one thread that runs in common is the facility of Online customer support .

Online Customer Support system plays a very important part in establishing, maintaining and fostering business relation between the vendor and an existing customer. It also provides leads to bring in more consumers. The reason for it being so vital to the existence of business organization feature are many, these reasons are enlisted as follows:

They provide a user-friendly interface: The user or consumer finds it a lot easier and convenient to seek the assistance from an online customer support system rather than personally visit a service centre and get his query resolved. Visiting a service centre just for query is a simple waste of time and resources , on the other hand through online customer support system he can simply log on to a live chat system or compose a simple e-mail and describe his problem and within a very short time he gets the answer to his enquiry . A consumer can easily provide details about the problem he is facing and send it to customer support system, which on their end after being provided with a well written problem can easily troubleshoot the issue.

Quick Response time: The online customer support systems have quick response time. It is so because these online customer support systems are generally covered under stringent Service Level Agreement (SLA’s) which have pre-defined response times and if a customer’s query is not attended within this specified time than severe penalty can be imposed on the hosting site. In addition to this, the performance of online customer support system is well monitored and documented by routine recording of Quality of Service (QoS).

Cheap Solution for the business: The success of a business depends upon the customer base. Consumer is the sole reason for the existence of a business .In order to retain and increase the customer base, a business should facilitate the processes so that the customer is happy. For this they provide all form of support that help customer in using a product or service. Online support solutions are much cheaper as compared to other form of support.