IBM offers a superb Administrative Support online, which gives complete information on contracts, invoices, payments and a host of invaluable information for customers. The IBM Customer Support is free of charge and the administrative services offered online are indeed a great help for the customers for their administrative needs.

The internet sites of IBM are being constantly updated, which is a common feature in all internet sites. There are three online sites which provide up-to-date information, and they are Customer Support Online, Invoices Online and Statements Online. The Customer Support online is available 24/7 and provides direct support through predefined web e-forms. The customer can get administrative information personally through phone as well.

The Customer Support for Invoices Online is also available 24 hours a day and 7 days a week. The customer can view his invoices and credit notes online and the method is quick and secure. You need a personal user id and password to access the invoices online. Besides, each customer receives constant information via e-mail every time a new invoice or a credit note is issued. When he receives the message, he can view the invoice or credit note online.

The same procedure is followed for Statements online. The customer support at IBM helps the customer to view his statements of accounts online. All the necessary information is attached to it, like invoices, credit notes and details of payment made or pending. Again the customer requires a personal user id and password to access the site, which is accessible for 24 hours. Through Statements online the user can create a report of a particular kind of invoice, for example Maintenance, Education, etc based on a certain period of time.

The IBM Customer Support can help the user to get in touch with a dedicated team of subject matter experts by phone or by fax. There are several other free additional services offered to their customers.

Telephone numbers are available for customers for other useful information. For hardware support, especially if there is a problem post sales on IBM hardware, or even software support, specific telephone numbers are available and can be contacted at any time. There is a special unit for Lenovo PC support which deals in ThinkPad notebooks, ThinkCentre desktops and servers.

There is a separate Hard disk drive customer support, software license keys, or there is also a separate unit for purchasing IBM parts. The Customer Support Online Team has dedicated professionals who can support their customers and help and answer any queries that come from them.

The HP Online Customer support provides one of the best services in the world of computer technology. HP is one of the high technology companies which supply customer support online. A study was made to evaluate and was conducted from a customer’s perspective online and the HP Online Customer Support received good ratings.

The customers find that there has been an improvement in site simplicity, which implies that the general usability of the site has been made easier. But above all the technical support for customers given by HP has also been commendable. Since technology costs have gone down and site usability is going up, customer support is one of the biggest purchasing considerations for HP.

Customer support sections in HP are formatted around specific home pages for each product. It is important to provide cost effective support to customers. The support sections of the website provide manuals, information and drivers. Like many other companies HP provides user manuals in varying formats, and there are specific to products including FAQs and updated drivers links.

A wide range of varying navigation methods are provided on the online customer support site. Even disadvantaged users like those who have poor eyesight can get better customer support on the HP website. The HP site is technically well architected to provide additional customer support.

User forums provide ample support to customers, as HP invests in updating and monitoring such forums. Online chat is a common mode of communication and it has begun challenging e-mail as the dialog of preference for the website. Most of the e-mail questions are answered helpfully in a time span of 24 hours, and sometimes real-time chat is also possible.

As HP is a high-technology company, there lesser sophisticated users logged in and asking for support for which the company provides a “how to” information as well. Unfortunately, technical customers are well taken care of on the HP website, whereas the newer or less technical customer is supported less. But there is a feedback option which is obviously being monitored to help improve customer support especially for the general public.

Of course there are customers who have been loyal to HP for years, but feel that their invaluable customer support is dwindling and should be revived again. HP online customer support is considered better than many other similar companies, but it still needs to be improved by giving fair treatment to its customers, whether they have a technical or non-technical background.