What is Online Customer Support? The answer to this question lies in the question itself , Online customer support is nothing but the technical or non-technical troubleshooting and help provided by the company selling the product using internet as a medium of administering the help .

The proliferation of internet in the twenty first century has taken computers and internet to the homes of people and the companies selling goods and services are riding on this wave of internet to increase their popularity amongst the consumers. The online customer support not only facilitates the things on users end but also goes in a long way to help businesses to improve their return on investment.

The cost of set up of a typical online customer support platform is very less as compared to setting up a brick and mortar Service centre. The users or consumers also find it a lot easier and convenient to reach an online customer support rather than visiting a Service centre. In addition to this a user more often or not is able to resolve the problem by him through a little help and guidance from the online customer support team.

The online customer support systems are generally 24 X 7 in nature, i.e. the user or consumer of the product or service can at any time of the day get in touch with the online customer support team to get help regarding the problem he or she is facing.

The help can be related to various aspects of the product or service. These heads are enumerated as follows

General use of the product or service.

Possible offers, discounts and other sale conditions running currently in market.

Technical support that help user to troubleshoot the problems that are encountered while using the product or service.

Service and other miscellaneous topics

The technical aspects of Online Customer support system require the setting up of secure and sophisticated website with advanced encryption techniques, so that a user can log on into his account and chat with the online representatives regarding the problem he or she is facing. The consumer can also write out his problem by sending a mail to the online customer support.

The performance of Online customer support is critical, therefore proper monitoring of these systems is done to understand and assess how efficiently the representatives of online customer support system are able to help the customer.


Most companies of today are available on the web. Through the web they are able to sell you products offer some assistance in terms of information pertaining to the use of that product. Although most companies do provide such services it is not a guarantee that you will get what you need. At times the customer support team of that company may not be well prepared to answer your question about their product. When this happens you may not get the customer support you are searching for.

So when this happens, what then do you do? Well the first action to take is not to give up hope. What you can do is make use of search engines like Google and MSN. With these search engines you can type in the name of your product as well as what you want to know about it. As soon as you click the search button you will be presented with a list of sites that can help you. Now on the web there are a lot of sites that have done research on certain products as well as dealing with the most frequently asked questions on such products. These are the ideal sites to visit they will certainly be able to answer or attend to your problem. There are also sites that will offer you some assistance at a certain charge, but do not be afraid for they usually provide accurate and legit information.

Another move to make when you do not get any online customer support is to browse the internet and join some online forums or online communities. With these online forums you will be able to get connected to people who have first hand information on what you seek for they have used or are still using the products in question. Online forums are a great deal of help for they will answer all your questions and if there is no one to answer the question your question is posted to the leading experts in that field and in less than a day you will get a response via e-mail.

If the product in question is a popular one you can also use sites like Wikipedia (encyclopedias) that will provide you with accurate information on your product. If you do so wish it is also possible to e-mail the company from which you bought the products from. A sales representative or marketing services personnel will attend to your needs and as a result you will get the customer support that you needed, online.